Product Returns 19. In the unlikely event that you shall be not satisfied with the goods delivered to you, we undertake to reimburse you for the goods partially or fully, depending on the type of product(s) purchased. If you wish to return a faulty, damaged or unsatisfactory product, you must notify us first by E-mail within 14 days of receipt of goods. You must provide your name, details of items you wish to return and you must specify the reason for return. You shall then be notified by us by E-mail with an authorization on instructions returning the item(s). The customer shall pay for postage and shipping charges, unless the return results from a shipping error of the company. 20. Full refund, including the initial postage cost charged will only be issued for paintings that were delivered as a rolled canvas in a tube and that were not stretched by the customer after purchase. 21. In the event that the to be returned paintings were stretched or framed by the company, the cost for the stretching or framing service initially charged, shall not be reimbursed. A restocking fee of up to 50.00£ may be levied for returns falling into the above mentioned category. You shall be informed of any such charges in the authorization E-Mail, prior to you returning the goods to us however. 22. We will not refund paintings or prints that were personally and specifically commissioned for a customer. This also includes portrait paintings of people, animals and houses and any other specifically commissioned paintings. Those paintings are subject to acceptance prior to shipment to the customer by E-Mail and returns will only be acceptable in the event they were received damaged and if such damage has been reported by E-Mail within seven calendar days from receipt of goods. 23. We will not refund paintings that were damaged due to the negligence of the customer. 24. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse you in the same form of payment originally used within 14 days of return and acceptance of goods.